CartR App FAQ

1. What is CartR App? 

CartR is a convenient, pay-per-use cart rental service, ideal for travellers who need a cart temporarily. You can easily rent carts through our mobile app while in transit, on business trips, or anytime you need a luggage cart using just your phone.

2. How do I rent a cart? 

To rent a cart, download the CartR app, create an account, and add a payment method for the deposit. Once you’re set up, scan the QR code on the nearest locked cart using the app to unlock it and start your rental.

3. How does the pay-per-use system work? 

CartR charges you only for the duration you use the cart. There is no time limit, but pricing options are available within the app. Your payment is calculated based on your rental duration, and you can return and lock the cart to any designated Cart station to complete the rental.

4. How do I return the cart? 

Return the cart to any Cart parking station and ensure it’s properly locked. The app will notify you when the cart has been successfully returned, and your rental will end.

5. What happens if I forget to lock the cart or can’t return it? 

If you forget to lock the cart, you’ll receive a notification. You will lose your deposit; however, you “Contact Us” in the app and we will do our best to help you. If you were unable to return and lock the cart to a station, please contact customer support, as additional charges may apply.

6. What are the costs associated with renting a cart? 

CartR pricing is based on a per-use model, with details of rates clearly displayed in the app. You’ll be informed of any potential additional fees.

7. What payment methods are accepted? 

CartR accepts Credit Cards, Google Pay, Apple Pay and other payment methods. All transactions are processed securely using trusted third-party payment methods.

8. Can I reserve a cart in advance? 

No, carts cannot be reserved in advance. Rentals are on a first-come, first-served basis at the cart stations.

9. Is there a membership or subscription option? 

CartR currently offers a pay-per-use model, but we are working on introducing a loyalty program for frequent users. Stay tuned for updates in the app.

10. What if I encounter an issue with the cart? 

If you experience any issues with the cart, report the problem via the app or contact our customer support. We’ll guide you on how to resolve the issue and, if necessary, provide a refund.

11. Where can I use the cart? 

Carts must be used within designated areas to ensure they can be returned to a CartR station. Taking a cart outside of these areas may result in additional charges. See our User Agreement and Terms of Use for more information.

12. What are the safety guidelines for using a CartR cart? 

For your safety, do not overload the cart and be mindful of your surroundings. The carts are designed for luggage transport only and should not be used to carry passengers.

13. What should I do if I accidentally damage a cart? 

Report any damage immediately via the app or by contacting customer support. Depending on the extent of the damage, you may be responsible for repair costs.

14. Is my personal and payment data secure with CartR? 

Yes, CartR prioritises your privacy and security. All transactions and personal data are encrypted, and we do not store any credit card information. Refer to our privacy policy for more details.

15. How do I contact CartR customer support? 

You can reach CartR support through the app or via email. Our team is available 24/7 to assist you with any questions or issues.