CartR Privacy Policy
Effective Date: August 2024
1. Introduction
Welcome to CartR! We are committed to protecting your personal data and ensuring your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (“App”).
By using CartR, you agree to the terms of this policy. If you are located in the European Union or the United Kingdom, this Privacy Policy also explains your rights under the General Data Protection Regulation (GDPR) and the UK GDPR.
The data controller for your information is TDMN Pty Ltd (ABN 92 630 519 123) of Suite 19, 103 George Street, Parramatta NSW 2150, Australia.
2. Information We Collect
Personal Data:
Account Information: Name, email address, phone number, and account credentials.
Verification Information: Mobile number or email address used to send a one-time password (OTP) for account setup or login verification
Payment Information: Payment card details, billing address, and transaction
Device Information: Device type, operating system, unique device identifiers, and mobile network information.
Location Data: Real-time location data to show nearby carts and track cart usage
Automatically Collected Information:
Website Usage: Information about your interactions with our website, including IP address, browser type, device information, and browsing behavior.
Mobile App Usage: Details about your interactions with the app, such as rental history, app usage patterns, and inapp preferences.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site and app usage.
3. How We Use Your Information
To Provide Services: Facilitate cart rentals, process payments, manage user accounts, and ensure the functionality of our website and app.
To Improve Services: Analyze usage patterns to enhance user experience, website, and app functionality.
To Communicate: Send notifications, rental confirmations, updates, and customer support responses.
To Comply with Legal Obligations: Meet legal and regulatory requirements, including data retention policies.
For Marketing Purposes: With your consent, send promotional materials and
updates about our services.
To protect: Our rights, property, and safety, including the detection, investigation, and prevention of unauthorised use or removal of Carts.
4. How We Share Your Information
Service Providers: We share information with third party vendors who perform services on our behalf, such as payment processors, customer support, and analytics providers.
Messaging Provider: One-time passwords (OTPs) are transmitted by our secure provider, ClickSend Pty Ltd, which acts as our data processor. ClickSend processes this data under the EU Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum to ensure adequate protection when data is processed outside the EU or UK.
Legal Requirements: Law Enforcement, Asset Protection & Recovery
We may disclose personal information to law enforcement agencies, regulators, insurers, venue operators, or professional recovery and legal advisers where we reasonably believe such disclosure is necessary to:
- investigate or respond to unlawful or unauthorised activity, including the unauthorised removal of Company property;
- make or support a police report;
- locate, recover, repair, or replace Carts; or
- enforce our Terms of Service or recover losses or damages,
in each case where permitted or required by law and in accordance with applicable privacy and data protection legislation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
5. Data Security
We implement industry standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
Access: Request access to the personal data we hold about you.
Correction: Request the correction of any inaccurate or incomplete data.
Deletion: Request deletion of your data under certain circumstances.
Objection: Object to the processing of your data in certain cases.
Withdrawal of Consent: Withdraw your consent for data processing at any time.
To exercise these rights, contact us at support@cartr.com.au.
7. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it.
8. International Data Transfers
Your information may be transferred and processed outside of your country of residence, including in Australia and other jurisdictions that may not provide the same level of data protection.
Where we transfer data outside the EU or UK, we rely on the EU Standard Contractual Clauses and the UK International Data Transfer Addendum as approved safeguards.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and app and updating the effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@cartr.com.au
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@cartr.com.au
Mail: Trolley Data Management Network Pty Ltd, Suite 19, 103 George Street, Parramatta NSW 2150, Australia
