Refund Policy

CartR Refund Policy

Effective Date: August 2024

At CartR, we are committed to providing a seamless cart rental experience. We understand that sometimes users may encounter issues that warrant a refund. This policy outlines the conditions under which refunds may be requested and processed.

1. Eligibility for Refunds

Refunds are available under the following conditions:

Failure to Unlock: If a cart fails to unlock after successful payment and app confirmation, you may request a refund of the rental fee.

Technical Issues: In case of app or lock malfunctions or server downtime that prevents cart rentals, a refund may be issued for any charges incurred.

Forgotten Cart Lock: If you forget to lock the cart after use, your deposit will be forfeited. However, you can request a refund by providing a valid reason for the oversight. CartR will review the request on a case by case basis.

Unauthorised Charges: If you believe there was an error or unauthorised transaction on your account, contact us immediately to investigate. Refunds will be issued where applicable.

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

Change of Mind: Once a cart rental has been confirmed and the cart has been unlocked, refunds for change of mind are not available.

Extended Use: If a cart is rented for a longer period than anticipated, the rental fee will not be refunded.

Damage to Carts: Refunds will not be provided in cases where the cart is returned damaged or in nonworking condition due to misuse.

Abandoned Carts: Refunds will not be provided in cases where the cart has been abandoned or not returned and locked correctly.

3. How to Request a Refund

To request a refund:

Your account details.

Date and time of the rental.

The specific issue encountered.

Processing Time: All refund requests are reviewed by our support team. Refunds will be processed within 510 business days of approval. Refunds will be credited back to the original payment method (e.g., Credit Card Google Pay, Apple Pay).

4. Refund Processing Fees

Refunds, where applicable, will be issued in full. However, any bank processing fees or transaction fees charged by your payment provider may not be refunded by CartR.

5. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the issue by contacting our Support Team at support@cartr.com.au. CartR is committed to resolving disputes in a timely and fair manner.

6. Changes to the Refund Policy

CartR reserves the right to modify this refund policy at any time. Any changes will be posted on our website. Continued use of the service after such changes signifies your acceptance of the new terms. Any questions or concerns about this Privacy Policy, please contact us at support@cartr.com.au